Heli Aust Australia Pty Ltd (“Heli Aust Australia”, “we”, “our”, or “us”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and store your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By engaging with our services, using our website, or otherwise interacting with us, you consent to the handling of your personal information as outlined below.
We may collect personal information directly from you when you contact us, engage our services, make enquiries, or visit our website. This information may include, but is not limited to:
Full name
Business or company name
Contact details (address, email, phone number)
Job title or role
Payment and billing information
Aircraft ownership details where applicable
Information you provide through our website, forms, or email correspondence
We may also collect information through cookies and analytics when you use our website.
We collect and use your personal information for purposes including:
Providing aviation services, maintenance, logistics, and spare parts supply
Responding to your enquiries and providing customer support
Processing payments and managing accounts
Managing business relationships and communication
Meeting legal and regulatory obligations
Improving our website, services, and customer experience
We will only use your personal information for the purposes for which it was collected, or as otherwise permitted by law.
We may disclose your personal information to:
Service providers and contractors who assist us in delivering our services (e.g., freight companies, IT providers, payment processors)
Regulatory authorities if required to comply with laws and regulations (e.g., CASA, customs)
Our professional advisers such as accountants, auditors, or legal representatives
International suppliers for the purpose of sourcing parts or services on your behalf
We will take reasonable steps to ensure that these third parties are bound by confidentiality and privacy obligations.
Heli Aust Australia takes all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. We store information securely through a combination of physical security measures, access controls, and secure electronic systems.
You have the right to access and request correction of your personal information held by us. If you believe any of your details are incorrect or outdated, please contact us and we will take reasonable steps to correct them.
We may use your information to provide updates, news or promotional material relating to our services. You can opt out of receiving such communications at any time by contacting us or using the unsubscribe option included in our communications.
Our website may use cookies to improve your browsing experience and gather data on site usage through analytics tools. You can adjust your browser settings to refuse cookies, but this may impact your experience on our website.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.
If you have any questions about this Privacy Policy, or if you wish to make a complaint about how your personal information has been handled, please contact us at info@heliaustaustralia.com.au
We will respond to any privacy-related enquiries or complaints in a timely and professional manner.