These Terms and Conditions (“Terms”) govern all agreements, quotations, services, and sales made by Heli Aust Australia Pty Ltd (“Heli Aust”, “we”, “our” or “us”). By engaging our services or purchasing our products, you agree to be bound by these Terms.
Heli Aust Australia provides aviation services including but not limited to aircraft supply, maintenance, aviation logistics, and the sale of aircraft spare parts. All services are provided subject to availability and suitability, and in accordance with applicable Australian Civil Aviation Safety Authority (CASA) regulations.
All quotations are valid for 30 days from the date of issue unless otherwise stated. Prices are exclusive of GST unless explicitly mentioned. We reserve the right to amend any quote in response to changes in scope, availability, supplier pricing, or external conditions beyond our control.
Orders for aircraft, spare parts or services must be submitted in writing and confirmed by us in writing to be valid. We reserve the right to accept or reject any order at our discretion.
Invoices must be paid in full within the specified terms provided at the time of agreement (usually 14 or 30 days from the date of invoice). Late payments may attract an interest charge of 2% per month, and we reserve the right to withhold delivery or suspend services until outstanding payments are received.
Risk in goods passes to the purchaser upon delivery. While we take all reasonable steps to meet delivery schedules, we are not liable for delays caused by suppliers, freight companies, or circumstances beyond our control.
Parts supplied may carry a manufacturer’s warranty, which will be passed on to the purchaser where applicable. Heli Aust provides no additional warranties unless explicitly stated in writing. To the extent permitted by law, our liability for any claim is limited to the replacement of goods or the re-supply of services.
No goods may be returned without prior written approval. Approved returns may be subject to a restocking fee. Custom orders or special procurements are non-refundable. Cancellations must be received in writing and may incur fees based on time and materials already committed.
All maintenance services are conducted in accordance with CASA regulations and OEM guidelines. It is the client’s responsibility to provide accurate and complete aircraft records before maintenance work begins. We reserve the right to delay or decline services where documentation or airworthiness requirements are not met.
While we strive to source parts promptly, Heli Aust Australia is not liable for global supplier delays or availability issues. Clients acknowledge that lead times may vary based on part type, condition (new or overhauled), and origin.
Logistics services provided by Heli Aust may include packing, dismantling, storage, transport and customs coordination. We are not liable for damage caused in transit by third-party carriers. Insurance for freight is the responsibility of the client unless otherwise arranged in writing.
Both parties agree to keep confidential all commercially sensitive information shared throughout the course of engagement, unless disclosure is required by law or regulatory authority.
Clients are responsible for ensuring all required certifications, export/import documentation, and airworthiness approvals are in place where applicable. We comply with Australian export controls and international aviation regulations and reserve the right to withdraw services in the event of non-compliance.
Clients agree to indemnify and hold harmless Heli Aust Australia, its employees and contractors from any claims, losses, or damages arising out of the use or misuse of supplied aircraft, components or services, except in cases of gross negligence or wilful misconduct on our part.
We shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, war, pandemics, or supplier shutdowns.
These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.
For any questions about our Terms and Conditions, or to obtain a copy in writing, please contact us at info@heliaustaustralia.com.au